Y-Smart Chat FAQ
A short, honest guide to how Y-Smart Chat works so you can make informed choices every time you use it.
Quick Navigation
- Treating Answers
- Off-Track Responses
- Model Training
- Appearance
- Usage
- Refill and Overflow
- Feature Requests
- Support
Treating Answers
How should we treat answers from Y-Smart Chat?
Like smart suggestions, not final truth. Models can be sharp and still be wrong or out of date. If it really matters, double-check with a trusted source. Enabling search on some models helps with recency, but it's not a guarantee.
Off-Track Responses
Why does it sometimes go off track?
AI can drift; this is called a "hallucination." Often, a simple retry or a clearer follow-up prompt brings it back. Treat the output as a starting point and verify anything important.
Model Training
Are our chats used to train your models?
No, we don't train our own models on your conversations. Where we can, we opt out of provider training as well. For supported providers, we configure models to avoid training on user inputs:
- OpenRouter: We block routing to providers that allow training on user inputs when that can be controlled.
Sometimes new models only work with provider-side training enabled. If we offer one, you'll see a clear warning and can opt out or pick another model per chat.
Using your own API key? Make sure your org settings disable training if that's your preference.
For more details, see our Privacy Policy.
Appearance
Why are visual effects off in Graphite dark style?
Graphite is designed for a cleaner, lower-distraction look. When Graphite dark style is active, visual effects are automatically disabled and their toggle is locked.
To use visual effects again, switch Dark Style back to Default in Settings.
Usage
How does the usage system work?
Y-Smart Chat uses a tiered usage system to ensure fair access for everyone:
- Recurring Limit (Refills every 4h): Your primary chat budget. This bucket refills automatically every 4 hours. If you use it up, you just need to wait for the next refill.
- Monthly Overage (Fixed pool): Pro users get an additional monthly overage balance. This is a fixed pool for the entire month and is used for image generation or when your recurring limit is exhausted.
Important: The 4-hour refill only applies to your recurring limit. It does not refill your Monthly Overage. Once your monthly overage is depleted, it won't reset until your next billing cycle.
How does Image Generation affect my usage?
Image generation costs are deducted directly from your Monthly Overage balance. This ensures that generating images won't affect or pause your normal text chat limit. However, once your monthly overage is depleted, you won't be able to generate more images until the next month.
Refill and Overflow
How do refill codes work with overage?
Refill codes first top up your Monthly Overage to full. If a code has extra refill amount after your overage is full, that extra refill amount is saved for the same overage cycle.
Saved refill is used automatically as you continue using overage in that cycle. When your Monthly Overage resets, any saved refill from the previous cycle expires.
Feature Requests
We want a feature. Will you build it?
We're actively improving Y-Smart Chat. If there's something you want, tell us. Good ideas move up the list.
Send requests to support@y-smart.chat.
Support
How do we get support?
If you have questions or need help, we're here. Our team handles support and aims to respond quickly.
Email: support@y-smart.chat
We typically respond within 24-48 hours. For urgent issues, include "URGENT" in your subject line.